Customer Support
Support. No queue.
Answer customer inquiries, process returns, prioritize tickets. Your AI employee ensures no customer waits.
01 Aufgaben
Tasks/ 6 tasks
What your support employee does daily. Fast responses, happy customers. No additional staff needed.
Tasks
Email ResponsesAnswer customer emails. In your brand voice, with access to order and product data.
Returns ManagementAnalyze return reasons, process returns, and identify patterns.
Ticket PrioritizationSort incoming inquiries by urgency and route to the right person.
FAQ ResponsesAnswer standard questions instantly. Shipping, payment, sizes, delivery times, all covered.
Customer SatisfactionAnalyze feedback, identify trends, and deliver improvement suggestions.
Escalation ManagementDetects complex cases and routes them to your team with full context.
02 So funktioniert's
Getting started/ 3 steps
Three steps. We build the employee you envision. You work with him.
Step 1
Define together
Tell us what your employee should do. We sort out tools, data, and tasks. Then we build him exactly like that.
ToolsDataTasks
Step 2
Set up automations
We define together what should run regularly. Reports, analyses, content. He works in the background, no reminders needed.
ReportsAnalysesContentAutomations
Step 3
Get started
Your employee knows your business and remembers everything. He gets better with every task. Knowledge base, memory, and automations are active from day 1.
Knowledge baseMemoryAutomations
03 Integrationen
Integrations/ 13 tools
Connected to your support tools. Your employee accesses order data, email inboxes, and your shop system. Everything in one place.
Reachable via
Telegram
Slack
Discord
Chat-Interface
TelegramSlackDiscord
ShopifyE-Commerce
KlaviyoEmail
Google WorkspaceWorkspace
StripePayments
ShopwareE-Commerce
HubSpotCRM
ZendeskSupport
IntercomSupport
SlackCommunication
04 Sicherheit
Security/ security + compliance
German infrastructure. Your data stays here.
99.9%
Uptime
OS-level
Container isolation
AES-256
Encryption
100%
GDPR compliant
Certifications
GDPR Compliant
Container Isolated
Made in Germany
SOC 2 (in progress)
05 Pricing
Get started
Let's talk. We'll show you in 30 minutes what your employee will look like. Tailored to your tools, your data, your business.
Your own digital employee
All integrations included
Built for your business
German-quality support
06 FAQ
FAQ/ 6 questions
Customer Support FAQ